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Due to the digital nature of this product we do not perform refunds.
There are no automatic refunds for digitally-deliverable/non-tangible goods. This is standard practice in these industries, because such goods cannot be returned (unlike physical goods). It is your responsibility to read the product descriptions, verify that it meets your needs (i.e. it provides a workable solution for you) and is suitable for your product environment.
We can consider refunds, at our discretion (i.e. no automatic right), based upon the particular circumstances of your case. In practice, we usually require that you have found a technical fault, and that we are given proper opportunity to verify sufficient information about any faults which you believe you have found (and that they are in the deign files, not something else), and to fix them within a reasonable time period. These must in all circumstances be requested within 10 days of purchase, which we believe is sufficient time to ascertain that a purchase works.
These restrictions do not affect your consumer rights. For example, if a patrimoin design product description states that it has a feature which in fact it does not have, then you can invoke your consumer rights.
Above does not apply to free products, free files, free pdf downloads and instruction manuels.
All designs have been test stitched on a small home embroidery machine to ensure quality.
EU customers have the legal right to a refund of digital goods which they have not yet downloaded, if requested within 14 days, and such requests will also be honored.
No physical product will be shipped. All purchases are digital files in zip folders.
If you would for some reason experience problems with your download, please fill in our contact form and we will be happy to send you the separate files by e-mail .
Thank you for shopping at Patrimoindesigns.
All graphics used for the designs are either licensed trough a third party or our own creations.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Reverse image searches will be conducted on a regular bases, any infringement will be dealt with according to EU law
Contact us for licensing commercial production.
Our website address is: https://patrimoindesigns.com
This is a one woman operation The website, designing, digitizing, marketing ,advertising and behind the scenes operations are done by the owner.
We can be contacted trough the contact form.
By e-mail: patrimoin@patrimoindesigns.com
This is registered company based in the EU under registration number: BE1.004.064.123
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
If you request a password reset, your IP address will be included in the reset email.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website , we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Visitor comments may be checked through an automated spam detection service.
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We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Absolutly nothing!
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
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By using this extension, you may be storing personal data or sharing data with an external service.
We collect information about you during the checkout process on our store.
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Dear customer, for our digital products, when your payment has passed, you will receive a download link in your e-mail . If you do not see your download link in the e-mail, please find it under the downloads tab in your account.
All embroidery designs are digital downloads. No physical items shall be shipped.
All apparel and accessories are physical products and are subject to shipping rates which are calculated during check out and depend on your location
If you encounter any problems for whatever reason, please fill in our contact form and we will be glad to assist you. Or send us a message on Whatsapp on 0031 6 84 488 768. You may also send us a direct e-mail on patrimoin@ptrimoindesigns.com
Thank you for choosing our products. Your support means the world to us. May your purchase bring you joy,positive vibes and a sense of unity. We appreciate your love for the culture and hope you wear it with pride. One Love
Your personal data will only be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
